I have a computer in the shop that a customer was the victim of a remote virus removal scam. He allowed access to his computer. They did something (no one knows what) and ended up charging him twice. So he called again, they ended up accessing his computer again to "remove the charge" again they did something (don't know what) and his computer crashed afterwords. Now when we boot up we get the BSOD. Details :: BSOD Process1_initialization_failed stop 0x6b Removing the bootcat.cache file does not work Will not boot into any mode Rebuilding BCD does nothing Startup repair does nothing Hard drive and RAM are good. There are no viruses on the computer. The computer WAS remoted into by someone claiming the customer had viruses on his computer. WIN 7 Home prem 64 Tried System Restore Tried installing SP1 Manually 4GB Ram Asus U50F As far as Stop Error numbers, paramaters, and driver message There is no Driver messagee, Stop Error 0x6b Paramaters are all 0x00 Update readiness tool failed Can't figure out what else to do short of an OS reload. any help would be greatly appreciated. Thanks!